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Help Center - HANDSO Sporting Goods

GENERAL


Do you ever have sales on store merchandise?


Can I request a Handso Sporting Goods catalog?



CONTACT US


Is there toll-free phone support?


How can I contact Handso Sports if I have further questions?



WARRANTY


Do you guarantee the quality of your products?


What if I have a defective and/or warranty item?



RETURNS


General Returns Info


What if I received an incorrect or defective item?


What if I received an unwanted or disliked item?


Do you charge a restocking fee?


What if I return an item that qualified for the free shipping?


What items are not eligible for return or exchange?


What is your refunds policy on returned items?



ORDERING


When will I receive my order?


How do I place an order?


Will I have to pay sales tax on my order?


What is your Price Protection Guarantee?


How do I check the status of my order?



SHIPPING


General Shipping Info


How are domestic orders shipped?


Does you ship to international destinations?


What is your free shipping promotion?


What do you charge for shipping & handling?


Do you make partial shipments if some of the order is on back order?


Can I have items sent to a different location than my billing address?


What if I received an incorrect or defective item?


What if I have more shipping questions?



PRIVACY


Our Commitment to Privacy


The Information We Collect


How We Use Information


Our Commitment to Data Security


Credit Card Safety & Security



General Information - HANDSO Sporting Goods


Do you ever have sales on store merchandise?
Yes, we frequently offer promotions and sales. If you want to receive e-mails notifying you of our special promotions, join our mailing list by scrolling to the bottom of any page and entering your name and email address into the 'SUBSCRIBE TO OUR NEWSLETTER' box! [ top ]

Can I request a Handso Sporting Goods catalog?
We don't offer a printed catalog at this time. Our entire inventory is available through this website. If there are items you would like to see offered but aren't, we'd love to hear your suggestions. [ top ]
Contact Information - HANDSO Sporting Goods


Is there toll-free phone support?
Yes, our toll-free phone number is 888-568-8538. Unfortunately, we do not currently have a call-waiting/on-hold phone system. If a customer respresentative is not available to take your call, please leave a detailed phone message and telephone number where you can be reached. We will make every attempt to return your call the same day (excluding Sundays). [ top ]

How do I contact Handso Sports if I have further questions?
Should you have any further questions or concerns regardng your order or any of our policies, you can easliy reach us by phone or email.
[ top ]
Warranty Information - HANDSO Sporting Goods


Do you guarantee the quality of your products?
HANDSO Sporting Goods is a retailer of sporting goods and equipment. 99% of the items available for purchase on our website are not manufactured by us. Therefore, we are unable to directly guarantee the quality or reliability of the products we do not make. We do stand behind our commitment to customer service, though. If you are unhappy with your purchase for any reason or believe you have a defective product, we will be more than happy to assist you in taking back and/or replacing that item either through us or the manufacturer. [ top ]

What if I have a defective and/or warranty item?
Most manufacturers offer some kind of limited warranty on their products. This warranty is usually for manufacturers defects only with coverage lasting anywhere from 30 days to 1 year, depending on the item. A better description of these warranties can usually be found on the manufacturers boxes, tags or packaging. Some manufacturers also have their warranty policy listed on their website. In cases where the manufacturer asks that the warranty be handled through the retailer you purchased the item from, please feel free to contact us by phone or email to initiate your claim.

Per manufacturer policies, ALL defective or warranty one-piece sticks, shafts, and replacement blades must be taken up with the manufacturer directly. [ top ]
Returns Information - HANDSO Sporting Goods


General Returns Info
All returns or exchanges must be completed within 180 days of the original shipping date. All items must also be unused and returned in both the original box and manufactures packaging (if applicable).

To return or exchange any item, simply print out our online return form, fill out the required information, and return the item to us. There is no need to contact us for a Return Authorization number.

If you wish to exchange the returning item, simply fill out the 'Exchanging For' section on the return form. Your order should ship within 1 to 2 business days of the arrival of the returning item. Your credit card on file will be charged for any cost differences and/or any new shipping fees associated with getting the new item to you unless the outgoing item is valued at or over $99.99, then the free shipping promotion is applied.

An item must be returned to us in packaging such as, but not limited to, a protective poly bag, a cardboard box or paper wrapping. Please do not place the return label directly onto the manufacturers packaging of the item being returned. Items returned to us incorrectly may, depending on the amount of damage, be subject to a serious reduction in the credit amount or an outright refusal for credit. [ top ]

What if I received an incorrect or defective item?
Should Handso Sports ship the incorrect product or size, or if you receive a defective or broken item, Handso Sports will happily pay for both the return shipping of that item as well as any charges related to reshipping the corrected item to you. To initiate your claim, please call us at 888-568-8538 or send an email with your name and order number to orders@handsosportinggoods.com. We will then send a prepaid FedEx return label to you via email. To return the item, simply reseal the item in its original packaging, print and attach the return label and either drop the package off at your local FedEx location or schedule a pickup at your home or office. Once we see the item is in transit, we will then ship the correct order to you at no cost. [ top ]

What if I received an unwanted or disliked item?
If you decide that you do not like your order for whatever reason, you are only liable for the return shipping. To return the item, simply reseal the item in its original packaging, print and fill out our online return form and return the item to us via the delivery service of your choice. Once we receive the item, your credit will be processed and completed with 3 to 5 business days. All refunds are for the full price of the returning items. Shipping charges are not refundable.

Send returns to:
HANDSO SPORTING GOODS
12403 Central Ave. #359
Chino, CA 91710

Attn: Returns

Because Handso Sports cannot be not be held responsible for lost or damaged packages, we suggest that you get a tracking number and/or insure your package when returning it to us.[ top ]

Do you charge a restocking fee?
Restocking fee? What restocking fee? We don't need no stinkin' restocking fee! So, we don't charge one. For any reason. [ top ]

What if I return an item that qualified for the free shipping?
If the original order qualified for free shipping and you decide to return the order to us for whatever reason, you are only responsible for the return shipping charges of getting the item back to us. If you request a credit, you will receive the full value for the returning item. We will not deduct the shipping charges for the original order. If you request an exchange and the outgoing item is valued at more than $99.99 then it to qualifies for the free shipping promotion and you will not be charged any additional shipping fees. [ top ]

What items are not eligible for return or exchange?
Any item that has been used, worn or played with, ice hockey skates that have been sharpened, special orders, team orders, and orders with special considerations are not eligible for return.[ top ]

What is your refunds policy on returned items?
Your refund will be processed and completed within 3 to 5 business days after the item or items being returned have been received and inspected. In order for you to receive full credit, the items(s) must be unworn, undamaged and returned within 180 days of receipt. Refunds will be made by crediting the original credit card account number used for the purchase. Shipping charges are not refundable. [ top ]
Ordering Information - HANDSO Sporting Goods


When will I receive my order?
Your order should arrive within 2-8 days (including weekends) from the time you place your order. Should there be a need to extend the delivery time, you will be contacted by one our customer service representatives with the reason and the amount of time necessary to fulfill your order. Should your order not arrive within that time frame and customer service hasn't contacted you regarding the delay, please call us at 888-568-8538 so that we may help you resolve the issue quickly. [ top ]

How do I place an order?
You can either place an order using our online ecommerce store or you can call us at 888-568-8538 and place your order over the phone. We accept Visa, MasterCard, Discover, and American Express.

When ordering merchandise through our website, be sure to select the color, style, and size of the product, as well as indicate the quantity desired prior to adding the item to your cart. When you're ready to make your purchase, click the "Go to Checkout" button from you cart and follow the instructions to complete your order.

No minimum purchase is required.[ top ]

Will I have to pay sales tax on my order?
We only charge sales tax if your billing address is located within the State of California. All other states and international destinationas are exempt from sales tax. [ top ]

What is your 60-Day Price Protection Guarantee?
Our 60-Day Price Protection Guarantee is simple: If an item that you purchased from us goes on sale on the HANDSO Sports website within 60 days of your order being placed, we will credit back the difference in price to you automatically.[ top ]

How do I check the status of my order?
Checking the status of your order is quick and easy. Simply enter your invoice number into the box below. Your order will appear in its entirety (excluding your credit card info) along with the Order Status and Tracking Information for each item on your order. [ top ]

Enter your invoice number:
Shipping Information - HANDSO Sporting Goods


General Shipping Info
Most standard orders will be processed (pending credit card approval) the following business day. A business day is Monday through Friday, not including holidays. If, due to lack of inventory, the order can not be filled as ordered, you will be contacted via email by a customer service representative within 1 to 2 business days.

Standard domestic orders are generally shipped either via FedEx or the USPS within 1 to 2 business days of an order being placed. International and/or special orders (i.e., jerseys with custom numbering) may require additional time to ship. Basic ground delivery is usually 2-7 business days after processing. The USPS is the prefered carrier for orders being shipped outside the continetal United States and APO/FPO addresses. Delivery for these shipments occurs within 3 to 10 business days depending on the shipping option chosen at check out. [ top ]

How are domestic orders shipped?
We send all outgoing domestic shipments either via FedEx or the USPS. Standard ground shipping travel times vary between 1 and 6 business days. Please see the chart below for an estimate of how long it will take for your package to arrive (FedEx domestic ground shipping schedule from Southern California). [ top ]

FedEx Ground Shipping Chart
FedEx Ground Shipping Legend


Do you ship to international destinations?
HANDSO Sports is able to ship most of the items on its website anywhere in the world. Some manufacturers though, require that we only sell their products within the United States. Restricted products will be noted as such at the bottom of their individual product pages.

Whenever possible, we ship international orders via the USPS. International shipments sent via USPS Global Express are guaranteed to arrive in 3 to 8 business days depending on the destination country. USPS Global Expedited shipments take 6 to 10 days regardless of the destination country and do not have a guaranteed time of arrival.

All international shipping quotes given on this site are for freight costs only and DO NOT contain any possible import tariffs that may be levied on the customer by the receiving country. HANDSO Sports does not know in advance what these import tariffs will be and has no way of quoting those costs at any time. Please check with you local customs agency for any information regarding import tariffs. [ top ]

What is your free shipping promotion?
HANDSO Sports currently offers FREE Ground shipping anywhere within the continental United States on ALL orders valued over $99.99. International orders, shipments to Alaska, Hawaii and military destinations do not currently qualify for this promotion. Outgoing shipping on exchanges valued over $99.99 are included. [ top ]

What do you charge for shipping & handling?
Our shipping rates are based on the total weight of the item/items being orderd plus your distance from Southern California and the delivery speed requested (Ground, 3-Day, 2-Day, Next Day). Ground Shipping charges start at $5.05. Shipping charges will be calculated during the checkout process. We do not charge a handling fee for any order. [ top ]

Do you make partial shipments if some of the order is on back order?
Yes, we do make partial shipments, but you will only pay the shipping charges on the first shipment (if applicable), the second one is on us.
[ top ]

Can I have items sent to a different location than my billing address?
Yes. Enter the correct information into the 'shipping address' portion of the online payment form and we'll have your order delivered to that address. If the shipping adress is different, please do not forget to fill out the corresponding billing information for your credit card. [ top ]

What if I have more shipping questions?
If you have any questions, please call us at 888-568-8538 or feel free to e-mail us at shipping@handsosportinggoods.com. [ top ]
Privacy Information - HANDSO Sporting Goods

Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. [ top ]

The Information We Collect:
This notice applies to all information collected or submitted on the handsosportinggoods.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email address, Phone number, and Credit/Debit Card Information. On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are: Name, Address, and Phone Number. [ top ]

How We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order (FedEx, USPS).

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will only be used for this purpose.

We do use non-identifying and aggregate information to help better design our website for the best customer experience.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. [ top ]

Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online (256-bit SSL Encryption, limited employee access, and High-Grade data encryption on our servers). [ top ]

Credit Card Safety & Security
We understand your concerns about online transaction security and have taken every possible measure to ensure the privacy and security of your transactions with handsosportinggoods.com. Every effort has been made to ensure that Secure Sockets Layer (SSL) Encryption protects your credit card number and other personal information during transmission. Unfortunately, there can be no absolute assurance that a third party will not intercept your transmission. If you choose to place your order over the internet using a credit card, you acknowledge that Ryeker Industries, LLC, Handso Sporting Goods and handsosportinggoods.com will not be responsible in the event a third party wrongly intercepts your transmission. If you still have reservations about placing credit card orders over the Internet, you may also call 888-568-8538 and a customer service representative will be happy to take your order over the phone.[ top ]
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HANDSO Sporting Goods, Athletic Equipment and Sports Gear | Frequently Asked Questions


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